OCMasters Chat

Answer customers 24/7 and talk to them live when it matters. A chat bot answers the common questions and finds products, and a customer can ask for an operator who replies from the admin.

Features

• FAQ bot: keywords and answers per language, quick reply buttons.
• Product search in the chat with cards: image, price and link.
• Optional AI answers (Anthropic Claude) based on your FAQ, the store details and the products found - no invented facts.
• Live chat with an operator: the customer asks for an operator, you reply from the admin console (Customers > Customer Chat).
• Operator online / offline; when offline the customer leaves a name and a contact.
• Notifications: e-mail, badge in the admin menu, sound and desktop notification on every admin page.
• Viber, WhatsApp, Messenger and call buttons.
• Your colours and position, texts for every language, multi-store, automatic deletion of old conversations (GDPR).

Technical

• OpenCart events only, no OCMOD file changes and no core changes.
• Lightweight widget without jQuery, loaded only when opened. Works with the default theme and Journal 3.1 / 3.2.
• Rate limit per conversation, all customer input escaped.
• Languages: English, Bulgarian.

Compatibility

OpenCart 3.0.3.8 - 3.0.5.1, OpenCart 4.1.x, Journal 3.1 / 3.2, PHP 7.4 - 8.3. The AI answers need an Anthropic API key.

Demo

Open the chat button in the corner of any demo store: OpenCart 3 Default | OpenCart 3 + Journal 3.1 | OpenCart 3 + Journal 3.2 | OpenCart 4 | OpenCart 4 + Journal 3.2

Tags: live chat, chat bot, ai chat, faq bot, customer support, viber, whatsapp