OCMasters Chat
- Product Code: OCM-CHAT
- Availability: In Stock
49.00€
Answer customers 24/7 and talk to them live when it matters. A chat bot answers the common questions and finds products, and a customer can ask for an operator who replies from the admin.
Features
- FAQ bot: keywords and answers per language, quick reply buttons.
- Product search in the chat with cards: image, price and link.
- Optional AI answers (Anthropic Claude) based on your FAQ, the store details and the products found - no invented facts.
- Live chat with an operator: the customer asks for an operator, you reply from the admin console (Customers > Customer Chat).
- Operator online / offline; when offline the customer leaves a name and a contact.
- Notifications: e-mail, badge in the admin menu, sound and desktop notification on every admin page.
- Viber, WhatsApp, Messenger and call buttons.
- Your colours and position, texts for every language, multi-store, automatic deletion of old conversations (GDPR).
Technical
- OpenCart events only, no OCMOD file changes and no core changes.
- Lightweight widget without jQuery, loaded only when opened. Works with the default theme and Journal 3.1 / 3.2.
- Rate limit per conversation, all customer input escaped.
- Languages: English, Bulgarian.
Compatibility
OpenCart 3.0.3.8 - 3.0.5.1, OpenCart 4.1.x, Journal 3.1 / 3.2, PHP 7.4 - 8.3. The AI answers need an Anthropic API key.
Demo
Open the chat button in the corner of any demo store: OpenCart 3 Default | OpenCart 3 + Journal 3.1 | OpenCart 3 + Journal 3.2 | OpenCart 4 | OpenCart 4 + Journal 3.2
Tags: live chat, chat bot, ai chat, faq bot, customer support, viber, whatsapp