OCMasters Chat
- Product Code: OCM-CHAT
- Availability: In Stock
- Version: 1.0.2
- Compatibility: OpenCart 2.3.0.2, OpenCart 3.0.x, OpenCart 4.x
59.00€
- Ex Tax: 49.17€
Answer customers 24/7 and talk to them live when it matters. A chat bot answers the common questions and finds products, and a customer can ask for an operator who replies from the admin.
Features
- FAQ bot: keywords and answers per language, quick reply buttons.
- Product search in the chat with cards: image, price and link.
- Optional AI answers (Anthropic Claude) based on your FAQ, the store details and the products found - no invented facts.
- Live chat with an operator: the customer asks for an operator, you reply from the admin console (Customers > Customer Chat).
- Operator online / offline; when offline the customer leaves a name and a contact.
- Notifications: e-mail, badge in the admin menu, sound and desktop notification on every admin page.
- Viber, WhatsApp, Messenger and call buttons.
- Your colours and position, texts for every language, multi-store, automatic deletion of old conversations (GDPR).
Technical
- OpenCart events only, no OCMOD file changes and no core changes.
- Lightweight widget without jQuery, loaded only when opened. Works with the default theme and Journal 3.1 / 3.2.
- Rate limit per conversation, all customer input escaped.
- Languages: English, Bulgarian.
Compatibility
OpenCart 2.3.0.2, 3.0.0.0 - 3.0.5.x, 4.0.0.0 - 4.1.0.x, Journal 3.1 / 3.2, PHP 7.4 - 8.3. The AI answers need an Anthropic API key. Separate files for OpenCart 2.3, 3 and 4.
Demo
Open the chat button in the corner of any demo store: OpenCart 3 Default | OpenCart 3 + Journal 3.1 | OpenCart 3 + Journal 3.2 | OpenCart 4 | OpenCart 4 + Journal 3.2
Tags: live chat, chat bot, ai chat, faq bot, customer support, viber, whatsapp
One download contains the files for your OpenCart version. The module does not change OpenCart core files, so updates of OpenCart and of the module are safe.
OpenCart 3
- Download the .ocmod.zip for OpenCart 3 from My Licenses.
- In the admin open Extensions > Installer and upload the file.
- Open Extensions > Modifications and click Refresh.
- Open Extensions > Extensions, choose the type of the module, click Install and then Edit.
- Enter your license key, enable the module and save.
Updating: download the new version from My Licenses and install it over the old one the same way. Your settings stay. Staging site: add its domain to the license under My Licenses.
Need help with the installation? Open a ticket from your account or write to support@ocmasters.net - installation help is included for one year.
v1.0.2 · OpenCart 2.3.0.2
- OpenCart 2.3: the admin pages show their texts; the heading, panel titles and labels were empty.
v1.0.1 · OpenCart 2.3.0.2, OpenCart 3.0.x, OpenCart 4.x
- Runs on OpenCart 2.3.0.2, 3.0.0.0 - 3.0.5.x and 4.0.0.0 - 4.1.0.x.
- New: OpenCart 2.3.0.2 version with the FAQ bot, product search in the chat and live chat with an operator.
- OpenCart 4.0.0 - 4.0.2: links, AJAX, cron and events use the route format of each version, and after an OpenCart update the module registers its events again by itself.
v1.0.0 · OpenCart 3.0.x, OpenCart 4.x
- 1.0.0 - FAQ bot, product search in the chat and live chat with an operator.
- AI answers are optional and need your own Anthropic API key.
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